Terms of service

Terms of Service

Last updated: May 11, 2026

Welcome to AXIS.

These Terms of Service (“Terms”) govern your access to and use of the AXIS website, products, services, content, features, and related platforms (collectively, the “Services”).

By accessing, browsing, or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please discontinue use of the Services.

Eligibility

By using our Services, you confirm that:

You are legally capable of entering binding agreements
The information you provide is accurate, current, and complete
You will not use the Services for unlawful, abusive, or unauthorized purposes

You are responsible for maintaining the confidentiality of your account information and restricting access to your devices where applicable.

Products and Availability

We make reasonable efforts to accurately display products, colors, embroidery details, sizing, fabrics, textures, and related product information.

However:

Actual colors and appearance may vary depending on lighting conditions, photography, device displays, screen settings, and production variations
Minor variations in stitching, embroidery, fabric texture, measurements, washing effects, or finishing details may occur
Certain campaign visuals, promotional materials, or product imagery may include digitally enhanced or AI-assisted content intended for marketing and illustrative purposes

We do not guarantee that product appearance will be identical to how products appear on digital displays.

All product descriptions, pricing, and availability are subject to change without notice.

AXIS reserves the right to:

Limit quantities
Discontinue products
Restrict purchases
Refuse orders
Cancel orders when necessary

Pricing and Payments

All prices displayed on the website are listed in the applicable currency shown at checkout.

Prices, promotions, discounts, and product availability may change without prior notice.

AXIS reserves the right to:

Correct pricing errors or inaccuracies
Modify pricing at any time
Refuse or cancel orders affected by technical errors, pricing mistakes, stock inaccuracies, or suspicious activity

Payments are processed through third-party payment providers. AXIS does not directly store complete payment card information.

You agree to provide accurate billing, payment, and account information for all purchases.

Orders

Placing an order constitutes an offer to purchase products from AXIS.

Orders are not considered accepted until confirmed by AXIS.

After placing an order, you may receive an order confirmation communication; however, this does not guarantee final acceptance or shipment of the order.

AXIS reserves the right to:

Accept or reject orders at its discretion
Limit quantities purchased
Request additional verification
Cancel suspected fraudulent, abusive, resale, or suspicious transactions

If an order is canceled after payment, any eligible refund will be processed according to the applicable payment method and store policies.

Shipping, Returns, and Exchanges

Shipping, delivery, returns, exchanges, refunds, and related policies are governed by separate policies published on the website.

By placing an order, you acknowledge and agree to those policies.

Delivery timeframes are estimates only and are not guaranteed.

AXIS is not responsible for delays caused by:

Shipping carriers
Customs processes
Technical interruptions
Supply shortages
Weather conditions
Governmental actions
Events beyond reasonable control

Refused Shipments

Orders refused upon delivery or repeatedly undeliverable shipments may be subject to shipping, handling, return, or administrative charges where applicable.

AXIS reserves the right to restrict future purchases associated with repeated refused deliveries, abuse, fraud, or suspicious activity.

Promotions and Discount Codes

Promotions, discount codes, campaigns, and offers:

May be modified, suspended, or canceled at any time
May be subject to eligibility conditions
May exclude certain collections or products
Cannot be combined unless explicitly stated

AXIS reserves the right to invalidate or reject promotional usage deemed abusive, fraudulent, manipulated, or technically exploitative.

User Conduct

You agree not to:

Use the Services unlawfully
Violate applicable laws or regulations
Submit false or misleading information
Interfere with website functionality or security
Attempt unauthorized access to systems or accounts
Use bots, scraping tools, automated systems, AI agents, or similar technologies without authorization
Distribute malware, spam, or harmful code
Engage in abusive, fraudulent, or harmful conduct affecting AXIS or other users

AXIS reserves the right to suspend, restrict, or terminate access to the Services where violations occur.

Feedback and User Content

By submitting reviews, testimonials, comments, photos, feedback, suggestions, or other content to AXIS, you grant AXIS a non-exclusive, royalty-free, worldwide right to use, reproduce, publish, display, modify, and distribute such content for operational, marketing, advertising, or promotional purposes.

You represent that any submitted content:

Does not violate third-party rights
Does not contain unlawful or abusive material
Is accurate to the best of your knowledge

AXIS reserves the right to remove content at its discretion.

Intellectual Property

All website content and materials, including but not limited to:

Logos
Branding
Product names
Product designs
Embroidery artwork
Slogans
Graphics
Images
Videos
AI-generated visuals
Rendered content
Website layout and design
Marketing materials

are owned by or licensed to AXIS and protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, republished, scraped, commercially exploited, or otherwise used without prior written permission from AXIS.

Third-Party Services

The Services may integrate with or contain links to third-party platforms and providers, including:

Shopify
Payment gateways
Shipping providers
Analytics providers
Advertising platforms
Social media platforms

Third-party services may independently collect and process information according to their own policies.

AXIS is not responsible for third-party platforms, services, policies, interruptions, errors, or external content.

Disclaimer of Warranties

The Services and products are provided on an “as available” and “as is” basis to the extent permitted by applicable law.

While AXIS makes reasonable efforts to maintain accurate information and reliable Services, we do not guarantee:

Continuous or uninterrupted access
Error-free operation
Absolute security
Compatibility with all devices or browsers
That all information will always remain fully accurate or current

Your use of the Services is at your own discretion and risk.

Limitation of Liability

To the maximum extent permitted by applicable law, AXIS shall not be liable for:

Indirect damages
Incidental damages
Consequential damages
Loss of profits
Loss of revenue
Loss of data
Business interruption
Shipping delays
Carrier-related issues
Technical interruptions
Events beyond reasonable control

In all cases, AXIS’s total liability relating to any order, product, or claim shall not exceed the amount paid for the relevant order or product.

Indemnification

You agree to indemnify and hold harmless AXIS, its owners, affiliates, employees, partners, contractors, and service providers from claims, liabilities, damages, losses, or expenses arising from: