Privacy policy

Last updated: May 11, 2026

AXIS operates this website and related services (the “Services”) to provide customers with an online shopping experience. Our store is powered by Shopify.

This Privacy Policy explains how we collect, use, share, and protect personal information when you access or use our Services.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on your interaction with our Services, we may collect information including:

Name
Email address
Phone number
Shipping and billing address
Order and transaction details
Payment-related information
Device and browser information
IP address
Website usage and interaction data
Customer support communications

How We Collect Information

We may collect information:

Directly from you when placing orders, contacting us, or interacting with our Services
Automatically through cookies and similar technologies
Through Shopify and service providers supporting our operations
Through analytics, advertising, and marketing providers
Through social media integrations and external platforms

How We Use Information

We may use collected information to:

Process and fulfill orders
Provide shipping and customer support services
Manage returns and exchanges
Improve website functionality and user experience
Personalize certain aspects of the shopping experience
Detect fraud, abuse, or unauthorized activity
Maintain platform security
Comply with legal obligations
Measure advertising and marketing performance
Communicate with customers regarding orders, updates, or promotions

Marketing Communications

By providing your contact information, you consent to receiving transactional and customer-service related communications from AXIS.

Marketing communications may be sent where permitted by applicable law. You may unsubscribe from promotional communications at any time through the unsubscribe option provided in communications or by contacting us directly.

Communications may include:

Email
SMS
WhatsApp
Social media messaging platforms

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Improve website performance
Remember preferences and settings
Analyze traffic and website usage
Support marketing and advertising activities
Measure advertising effectiveness

These technologies may be provided by Shopify and third-party providers including:

Meta (Facebook & Instagram)
TikTok
Google
Analytics and advertising providers

You may control or disable cookies through your browser settings. Some website features may be affected if cookies are disabled.

Sharing of Information

We may share limited personal information with trusted third parties when necessary to operate and improve our Services, including:

Shopify
Payment service providers
Shipping and fulfillment providers
Analytics providers
Marketing and advertising providers
Customer support tools
Governmental or legal authorities when required by applicable law

We do not sell personal information in exchange for monetary compensation. However, certain information may be shared with service providers, analytics providers, or advertising partners in connection with operating, improving, and marketing our Services.

Third-Party Services

Third-party services, applications, platforms, and providers integrated with our Services may independently collect and process data according to their own privacy policies.

AXIS is not responsible for the privacy practices, policies, or content of external services or third-party platforms.

Shopify Services

Our store is hosted by Shopify. Information submitted through our Services may be processed by Shopify and affiliated service providers.

To learn more about Shopify’s privacy practices, please visit:

https://privacy.shopify.com

International Data Transfers

Information may be processed or stored outside your country of residence through Shopify or third-party service providers.

Reasonable measures are taken to protect personal information in accordance with applicable laws and industry practices.

Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide Services
Maintain transaction records
Comply with legal obligations
Resolve disputes
Enforce agreements and policies

Security

We implement reasonable administrative, technical, and organizational safeguards designed to help protect personal information.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your Rights

Depending on applicable laws, you may have the right to:

Request access to personal information
Request correction of inaccurate information
Request deletion of information
Request data portability
Withdraw consent to marketing communications

Requests may be submitted using the contact information provided below.

Children’s Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If you believe that a child has provided personal information through our Services, please contact us so appropriate action may be taken.

Returns, Shipping, and Store Policies

Separate policies governing shipping, returns, exchanges, refunds, and other store-related matters are available on our website.

Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Arab Republic of Egypt.

Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect operational, legal, or regulatory changes.

Updated versions will be published on this page with a revised “Last updated” date.

Contact Us

For privacy-related inquiries or requests regarding personal information, please contact:

Ahmed Abdelsabour Ahmed & Partner
احمد عبدالصبور احمد وشريكة

Trading Name / الاسم التجاري:
AXIS Shop for Clothing & Accessories Trading

Address / العنوان:
94 Misr Helwan Agricultural Road
Dar El Salam, Cairo, Egypt

٩٤ شارع مصر حلوان الزراعي
دار السلام، القاهرة، مصر

Email:
info@axis-shop.com